Sacramento Consulting Expertise for IT Support Providers

Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Sacramento
Progent's consulting support for IT service firms in Sacramento California enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent augmentation of your in-house network services group. This can ease the way for you to grow your client base, flesh out your service catalog, satisfy your clients, and improve your bottom line.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and cybersecurity consultants have acted as seamless adjuncts to the support groups of some of the country's biggest IT service businesses. Progent's range of technical knowledge enables you to widen the capabilities of your IT support business, and Progent's close integration with your support team lets you strengthen and preserve your company's brand.

Progent is a network consulting firm with two decades of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network engineers of any independent IT services firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of professional services. Progent invoices you exclusively and performs under your direction to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 support.

Help Desk and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing platforms are not just expensive to license and staff, but difficult to set up and maintain. Smaller IT support organizations seldom have the necessary resources. Progent's Call Center and ticketing program gives IT service firms an affordable way to keep their company branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your physical and virtual support workload, the range of technologies your company can handle, the number of geographies you can service, and your overall availability.

Key features of Progent's Call Center and ticketing solution for IT support firms include:

• Progent's online desktop service group delivers Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
• Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
• Extended support is offered at additional cost.
• Optional onsite support in larger metro areas is offered throughout the US at additional cost.
• You keep complete control of your customers and invoicing.
• Your clients enter incident reports by means of your custom branded web portal, an 800 number, or by sending a message to your designated mailbox.
• Each customer request automatically becomes an open request in the ticket system.
• Tickets can be tracked and modified online until resolution.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for network service organizations allows your support team to act as a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and core IT skills at your own pace without being forced to decline opportunities owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

• Transparent Service Delivery: Progent acts as a seamless extension of your in-house support team, responding to your coordination, and invoices your firm instead of your customer.
• By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
• Detailed Reporting: Progent uses an enterprise-class documentation platform to ensure that all services performed are thoroughly documented. This enables your IT support organization to transfer account responsibilities to in-house personnel once you have sufficient staff and relevant skill sets.

• Safely Expand Your IT Support Business: You can easily and efficiently accept more jobs beyond your core fields of expertise and open new geographies without assuming the risks associated with increasing your full-time staff too rapidly.
• Strengthen Your Name: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own company name.
• Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can be a reliable resource for expanding your IT support operations.
• Fast Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
• Keep Your Customers Satisfied: Happy customers are loyal. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from other support firms.
• Online Support Professionals: For two decades, Progent has provided remote IT support from Call Center services to advanced consulting. Effective remote service cuts costs and produces quick solutions.
• Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise for Sacramento, California Businesses
Progent's veteran team of certified engineers can deliver Sacramento, California organizations a broad array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service firms include:

Find Out More About Progent's Reseller Program for Network Service Providers in Sacramento, California
To learn additional details about Progent's consulting program for IT service organizations in Sacramento, California, call 1-800-993-9400 or see Contact Progent.