Expanding your telecommuter workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT networks that support work-from-home employees. Progent can assist your Roseville company to select the appropriate tools and adhere to best practices in building and maintaining a safe virtual office solution for telecommuters that promotes collaboration and returns maximum business value. Progent offers services ranging from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Roseville, California businesses to succeed with any aspect of building a high-functioning work-from-home environment by providing infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, organization-wide changeover to a from-home workforce, which might be activated by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Support Desk services utilize Progent's nationwide network of online technical support specialists along with enterprise-class ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 PC technical support from initial service requests to ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to monitor or revise their active tickets, enter details, and upload screen captures or attachments. Support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service enables your company to augment your current Help Desk Call Center team by sharing responsibilities for Call Desk support seamlessly between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA tool for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver world-class technical support to your at-home workforce, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Roseville, California organization, call 1-800-993-9400 or go to Contact Progent.