Wireless Technology Consulting

Consulting Support for BlackBerry Environments
BlackBerry wireless smartphones were once one of the most successful products for maintaining mobile access to email, calendars, web-based programs, and other vital business data. Progent can provide Roseville, California companies the expertise of BlackBerry-certified professionals who can help organizations to maintain their BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the complexity of small company networks has increased, and as the need for enterprise-class security, reliability, and recoverability has become the norm for businesses of any size, effective integration and support of RIM BlackBerry solutions has become increasingly difficult. To deal with areas like security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and company databases, small businesses frequently turn to outside support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry environments economically and effectively, doing away with the requirement for an internal BlackBerry solutions expert and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online service delivery capabilities, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry products productively into their IT system.

Progent's experts can help your business with SQL Server 2019 development support, SQL Server 2016 migration support, and Microsoft Exchange Server setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined management tools to enable you to track and control BlackBerry devices throughout your business, recommend security policies that make sense for your company, customize mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Sacramento Central Valley Contact Information:
Progent offers consulting services and onsite technical support throughout the Sacramento Metro Area.

BlackBerry Enterprise Server (BES) Integration Services
The BlackBerry BES Server gives companies a centralized and safe source for integrating BlackBerry wireless devices into their email, groupware, and software application infrastructure. BlackBerry BES Server enables wireless BlackBerry users to access Microsoft Exchange Server, Lotus Domino, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure data consistency for applications such a calendars, contact lists, tasks, notes, and custom business programs. Due to BlackBerry Enterprise Server support for Exchange, users with BlackBerry handsets have effortless access to Exchange messages as well as to instant messaging-aware software through Microsoft Office Live Communications Server and Microsoft Lync Server support.

Progent's BlackBerry-certified consultants can assist you to design, deploy, and maintain BlackBerry Enterprise Server (BES) so that you maximize the efficiency of BlackBerry clients, streamline the administration of a BlackBerry solution, and reduce the expense of supporting mobile workers.

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization issues to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform common technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified experts can in addition help you to resolve a broad range of problems concerning synchronization, handset recognition, email consistency, web browsing, mobile connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote help for small business networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support costs at a minimum and, by dealing with issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical procedures including troubleshooting enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring wireless program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to select and install sensible security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to install and delete BlackBerry device clients on Exchange and Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs assessment, system architecture, roll-out strategy and implementation, performance tuning, design of a fault-tolerant architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a mobile wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to determine which management model and hardware products match your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions concerning options for software versions, server hardware and storage, network topology, and application set up.

To optimize system protection, Progent's BlackBerry expert can assist your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to run company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Certified Expert
To ask Progent about consulting help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.