UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for

For small businesses in Rockville Maryland, Progent provides help for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery planning.

Progent's remote support services offer exceptional value because they have the real-world experience and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's billing policy for online help is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you owe just for the services that you actually get. In contrast to typical online service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick repairs manage to end up as major tabs. Progent's skill at handling problems efficiently translates into your company saving money.

Progent's Online Service Technologies
Over time, Progent has refined an array of customized technologies and field-tested methodologies that permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize company computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the experts of Progent's online support team to connect to your computer system remotely without compromising corporate security.

Progent's sophisticated technical support reporting application maintains detailed documentation describing the service that Progent's customers have been provided. Progent's team service personnel have access to the records of assistance provided to every client by any engineer. This database of issues and solutions is structured as an easily searchable proprietary database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the best solutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Rockville Maryland or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Urgent Support.

Online Network Support Services Available from Progent
Progent's online technical service experts possess advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to address virtually any problem likely to occur in a small or midsize business information system. Certificates held by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To support companies with multi-OS networks, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Remote technical support services available from Progent to small businesses in Rockville include:

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad range of information technology including system infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and migration from older applications to the latest MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

  Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux systems powered by popular derivatives of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent offers expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's networking skills at the expert level. CCIEs can deal with the most intractable problems occurring in network infrastructure design, installation, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs represent an excellent value since their depth of expertise allows them to fix even the most intractable problems rapidly. In typical cases, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get urgent support for complex network infrastructure problems that are crippling worker efficiency but are outside the scope of your ordinary network support providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using state-of-the-art on-line support tools to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs can provide assistance with all of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN technology.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-premier online support engineers can deliver computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration support, SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also offers a broad range of online PC desktop consulting and support services such as Microsoft Windows 11 migration and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Consultants
  Progent's certified CISM and CISSP security consultants can provide a range of security solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help your business to recover rapidly following a damaging breach. Security consulting services offered by Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile communication; defending your messaging system from spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Call Center Services
  Progent's Help Desk Call Center service options for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center services are well suited for small businesses who lack the budget to assemble and manage an in-house Call Center but who require quick communication with an efficient Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting support can aid you in building an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Call Center software to address the particular requirements of your business, or adding occasional online staff to reinforce your in-house Help Desk group during unusually busy situations such as software migrations, major updates, or rolling out new business software.

  Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Rockville Maryland fast assistance from an effective technical support resource with substantial background delivering telephone-based help and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's aim is to fix instead of merely report technical problems.

• Business Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Experts Team offers online advanced consulting expertise and training in special business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. For additional information concerning Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac experts can nurture the creative elements of Macintosh systems by offering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or putting together an audio/video post production studio.

  Remote Network Monitoring Support
  Progent can provide companies in Rockville Maryland remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in downtime, proactive monitoring can head off disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.