Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may be slower to become aware of a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to achieve within a victim's system, the longer it takes to recover basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Rockville metro area to locate and quarantine breached servers and endpoints and guard undamaged assets from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Rockville
Current strains of ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any available backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and TAs demand an extra settlement in exchange for not publishing this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a major problem depending on the nature of the stolen data.

The restoration work subsequent to ransomware incursion has a number of distinct phases, most of which can proceed concurrently if the recovery team has enough members with the required experience.

  • Containment: This time-critical initial step involves blocking the sideways spread of ransomware across your IT system. The longer a ransomware assault is permitted to run unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes include cutting off infected endpoint devices from the network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the shortest possible downtime. This effort is typically the top priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's recovery experts use state-of-the-art collaboration platforms to organize the complicated recovery effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to put essential resources back online as quickly as possible.
  • Data recovery: The effort required to restore files damaged by a ransomware attack varies according to the condition of the network, how many files are encrypted, and which recovery methods are required. Ransomware attacks can take down key databases which, if not carefully closed, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find undamaged data. For example, non-encrypted OST files may exist on employees' PCs and notebooks that were not connected at the time of the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the benefits of the identical anti-virus tools used by many of the world's largest corporations including Walmart, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, recovery and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if any. Activities include determining the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryptor utility; troubleshooting failed files; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensics: This activity is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled within the network helps your IT staff to assess the impact and uncovers weaknesses in rules or processes that should be rectified to prevent future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is typically given a high priority by the insurance carrier. Since forensic analysis can take time, it is critical that other key recovery processes like business resumption are pursued concurrently. Progent has an extensive roster of IT and security experts with the skills required to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and on-premises network services across the United States for more than two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial management and ERP application software. This breadth of skills allows Progent to identify and consolidate the undamaged parts of your information system following a ransomware intrusion and reconstruct them rapidly into a viable system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Rockville
For ransomware system recovery expertise in the Rockville metro area, call Progent at 800-462-8800 or visit Contact Progent.


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