Expert Online Service for Rockford, Illinois Networks from Microsoft Certified Engineers
Small businesses have traditionally been ignored by major IT service organizations. Many small businesses allow themselves to grow excessively reliant on individual consultants or small consulting firms who don't have the bandwidth or comprehensive knowledge to react promptly or efficiently to technical emergencies. Still other small businesses turn to giant support firms that employ technicians trained to offer standardized fixes for common problems but who do not have the background and versatility to handle the variety of configurations and lack of standards typical of small business information systems.

Progent's time-tested approach to delivering low-cost and successful technical service to small businesses has made Progent one of the premier Microsoft-certified IT service organizations in the United States. Progent has delivered remote help to companies in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service staff. This can save money and help meet schedules for major IT initiatives like application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations.

Progent can also provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Primary Products and Technologies Supported by Progent for Rockford, Illinois Businesses
As a Microsoft-certified Partner computer support firm with a large group of Cisco Certified CCIE network infrastructure experts and Apple certified consultants, Progent provides emergency assistance and low-cost remote consulting to Rockford, IL companies for a broad range of computer technologies such as:

Service Delivery Alternatives Available for Rockford, Illinois Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing IT support services is based on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Service Model promotes rapid response, comprehensive activity records, reliable follow-through, and strict cost control across an array of IT support delivery modes that include online repairs, on-premises help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of on-premises support visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out more details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: in-person support technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business software developers. The response time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more concerning how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems. For details, refer to Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting. For details, visit Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network security consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and training for business software including financials, operations, management reporting, CRM, and productivity software. Progent can help with one-shot projects including site relocations and major software upgrades, extended initiatives such as upgrading an older MRP system to a current MS Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or emergency response like data restoration and virus removal.

  • Infrastructure Consulting Services for Telecommuters
    Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure to support work-from-home employees. Aspects of network infrastructure where Progent's experts can provide assistance include secure and efficient VPN connections, VDI desktop platforms, router setup, Wi-Fi LAN planning and implementation, and reliable Internet connections. For information about Progent's network infrastructure expertise for teleworkers, visit network infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in a setting that not only provides the top degree of dependability and scalability but that is in addition easy for customers to transfer to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the multi- OS and non- standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's possession so that moving to a different virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online support services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Rockford, Illinois Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate IT support enable small and midsize companies to avoid the pitfalls associated with over dependence on small support firms or individual consultants.

Working with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Individual Consultants
    For network support, smaller businesses sometimes rely heavily on individual engineers. Though freelance service engineers carry lower overhead than larger IT service firms and can typically bill apparently lower rates, they are occasionally too busy to react quickly to critical situations. If a freelance engineer is busy with another customer, sick, on vacation, or in class, the lack of backup staff may force your business to wait for help in case of an emergency. As your small business grows, system downtime or problems with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can disappear fast due to lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering team to depend on for help forces them to learn with the meter running while your business winds up footing the bill for their continuing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many smaller service firms or independent engineers specializing in small company network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal cost-effectively with complicated IT infrastructures that have a variety of operating systems, many locations, VoIP implementations, remote workers, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large group of experts can be valuable to your small business because big-company environments are characteristically complex, integration issues require thorough understanding of in many technical disciplines, and achieving an acceptable degree of stability, reliability, and security requires enterprise-proven best practices.

  • Build a Firm Basis for Growth
    Small companies often start with a network implemented on a tight budget. Without a solid basis, a series of improvised repairs commonly get piled on top of a tenuous foundation. As a business grows, reliability and expandability issues can obstruct the success of the organization. These environments require proper evaluation, intelligent business analysis, and broad-based expertise to migrate to a network environment that will act as the solid foundation to handle current business requirements and support future expansion.

  • Team with Solution Consultants, Not Product Resellers
    Small businesses require direction and education to navigate through an increasingly complex array of IT options available for accelerating growth and enhancing efficiency. They do not need a network consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services exclusively. This allows Progent to match consulting support with the genuine needs of clients. Mixing network consulting and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the actual requirements of a small business.

Get in Touch with Progent
If your Rockford, Illinois business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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