Immediate Online Technical Support for Rochester New York Information Networks
Immediate Remote Support for Rochester NetworksFor companies located in Rochester New York, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage because they have the practical background and are equipped with the advanced technology necessary to solve most network problems quickly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical online support companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where quick solutions manage to end up as substantial tabs. Progent's skill at dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized technologies and field-tested processes that allow the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent's online support team can access your environment without breaching system security.

Progent's advanced service database system stores comprehensive documentation of the support that Progent's clients have received. Progent's team engineers have access to the history of services rendered to every customer by every consultant. This database of anomalies and repairs is structured as a readily searchable proprietary database that permits Progent's online support professionals to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with optimal resolutions in the least time.

Online services available from Progent to clients in Rochester New York include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Packages: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it possible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system scales easily without becoming an obstacle. For a low and predictable monthly price, Progent's experienced IT team can be your dependable technology safety net. Entry-level packages include RMM, cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by providing tools for performing common time-consuming tasks. These can include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT personnel and your assigned Progent technical consultant so that potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid recovery of critical files, applications, images, and VMs. ProSight DPS lets your business avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are asked to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized as this added means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
    Progent's Shared Service Desk offers a smooth supplement to your core network support staff. End user interaction with the Help Desk, provision of support, issue escalation, trouble ticket generation and updates, performance metrics, and management of the support database are cohesive regardless of whether issues are resolved by your internal network support resources, by Progent's team, or a mix of the two. Your business has unrestricted flexibility to extend or reduce your part of technical support activity as needed. Progent provides startup installation and provisioning of the professional services automation software as well as documentation, validation and training. To find out more about ProSight Shared Help Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all aspects of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned network professionals offers your clients in Rochester New York rapid assistance from a reliable technical support resource with substantial background delivering telephone-based help and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center the reputation as a significant enabler of company performance, and Progent's aim is to solve instead of merely document technical problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting Team offers online advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Rochester New York remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize Operations Manager to suit your business so that your IT support is proactive and automated. By spotting potential issues before they cause crashes, automated monitoring can minimize inconvenient and costly service failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or systems that support a variety of OS platforms.
How Your Rochester Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Rochester New York, Progent's online network support engineers are ready to provide professional and affordable IT support the instant your organization requires it. More than 20 years of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Rochester organization relies on a regular freelance support technician or maintains an in-house IT staff that can handle the majority of network issues, Progent's Microsoft certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the expertise to handle sudden system emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Support for Rochester New York
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Rochester New York unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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