UNIX and Linux Online Support Services for

For small companies located in Rochester New York, Progent offers support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of network issues rapidly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more with incidental costs by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are billed just for the services that you actually get. Unlike typical online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor solutions somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently translates into your business conserving cash.

Progent's Online Service Technologies
Over time, Progent has developed a set of customized technologies and field-tested methodologies that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small business IT networks. Progent offers secure VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to communicate with your company's system without compromising corporate security.

Progent's advanced service database system keeps comprehensive histories for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of all help provided to every customer by any Progent consultant. This history of problems and fixes is structured as a readily accessible support database that permits Progent's remote support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote service experts can come up with the best resolutions promptly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Rochester New York or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Online Technical Services Offered Progent
Progent's phone-based technical service professionals possess certified skills in an extensive array of disciplines. This wide range of IT skills permits Progent's engineers to resolve virtually any emergency likely to occur in a small or midsize company information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to businesses with mixed-platform environments, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based support services Offered by Progent to small businesses in Rochester include:

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and simplified administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates a person's networking knowledge at the master level. Cisco qualified CCIEs can resolve the most difficult challenges associated with network planning, installation, administration, security, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying software patches. CCIEs are an excellent value because their broad experience permits them to resolve the most difficult problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can receive urgent support for serious network problems that are crippling business productivity but are outside the comfort zone of your local IT service personnel. Progent's CCIE consultants can communicate with your environment by means of state-of-the-art remote troubleshooting tools to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert remote support experts can deliver computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform support such as Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

  Progent in addition can deliver a wide range of online PC desktop consulting and support services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISM and CISSP Premier System Security Professionals
  Progent's qualified CISM and CISSP network security engineers can provide a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up quickly after a serious penetration. Security services offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing safe architectures for off-site and mobile communication; securing your email system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers expert online support services to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

• Help Desk Services
  Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are intended for small organizations who lack the resources to assemble and manage an internal Call Center but who want fast communication with a reliable Help Desk with professional phone support plus the available expertise to escalate complex tasks to advanced engineers.

  Progent's shared Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

  Progent's Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Call Center software to handle the particular needs of your company, or adding temporary online staff to reinforce your internal Help Desk group to deal with unusually busy scenarios such as software transitions, mass updates, or rolling out brand new applications.

  Progent's Help Desk team of veteran network consultants provides your clients in Rochester New York fast contact with an efficient network service group with substantial background delivering phone support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of business productivity, and Progent's policy is to fix rather than just record IT issues.

• Business Applications Services: Education, Customization, and Integration
  Progent's Applications Consulting Team offers online professional engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Word, and MS Office Excel. For more information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac professionals can nurture the artistic aspect of Mac environments by providing remote consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio or video or building an audio/video post production lab.

  Remote Network Monitoring Services
  Progent offers businesses in Rochester New York online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By detecting looming issues before they grow into full-scale emergencies, automated monitoring can minimize disruptive and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems based on a variety of OS platforms.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.