Expanding your at-home workforce can have a major effect on network infrastructure, security, and corporate workflows. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can assist your Rochester organization to pick the right technologies and adhere to best practices in building and maintaining a safe virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent offers support services ranging from on demand guidance for helping you over challenging technical roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can help Rochester, New York organizations to with any aspect of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, endpoint security, data protection solutions, and streamlined management.

IP Voice Solutions for At-Home Workers
Expanding the company phone system to accommodate remote users is vital to supporting a productive work-at-home solution. A broad range of cloud-centric IP voice platforms are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or older products for VoIP management. Progent can help businesses of any size to plan or maintain a remote VoIP service that delivers the versatility, transparency and security required for remote users. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their existing Cisco IP voice environments to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed throughout the network. CUCM manages additional combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your existing CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older IP voice products, visit CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients working beyond the corporate firewall like at-home workers. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these solutions and deliver on-demand integration and debugging services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Rochester, New York company, phone 1-800-993-9400 or visit Contact Progent.