In addition to offering fast access to guidance from high-level network consultants and subject matter experts to help Rochester, New York businesses to resolve discrete technical problems or strategic projects, Progent offers temporary staffing to deliver more broadly defined assistance like PC help, network management, and Help Desk response. Short-term staffing can help businesses to respond to expected or unexpected increases in demand for IT personnel, which may be caused by situations such as mergers and acquisitions, site relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term staffing can also cover voids caused by the loss of full-time IT personnel due to scheduled vacations, health issues, termination, etc.

Benefits of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services offer businesses the flexibility to respond to increases in requirements for network personnel without dealing with the expense and hassle associated with reviewing and hiring reliable IT help and without the burden of adding to your full-time staff size.

Key aspects of Progent's temporary staffing services include:

  • Rapid availability of seasoned network pros
  • Simple initiation, termination, and resumption of services
  • Transparent extension of your full-time network support team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
  • Strong relationship with a world-class, full-service resource for network support
Progent's Shared Center Service
Progent's shared Help Desk service is a specialized on-going staff augmentation option that enables IT organizations to share the responsibilities of Help Desk Call Center support transparently between their full-time IT personnel and Progent's extensive team of technical support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative support alternative powered by the industry's leading group PSA platform for managing, service requests, ticketing, assigning responsibility, tracking progress, and producing management reports.

Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for organizations throughout the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.

Progent's Areas of Expertise for Rochester, New York Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Rochester, New York organizations a broad array of online consulting and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Contact Progent for Temporary IT Staffing for Rochester, New York Businesses
To find out more about Progent's short-term staffing services for Rochester, New York businesses, call 800-993-9400 or visit Contact Progent.