Mobile Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were at one time one of the most popular solutions for maintaining mobile connectivity to email, calendars, web applications, and other critical business data. Progent offers Rochester, New York companies the expertise of BlackBerry-premier experts who can assist organizations to manage existing BlackBerry environments or transition efficiently to a modern smartphone solution.

As the complexity of small business networks has increased, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for organizations of any size, effective integration and maintenance of RIM BlackBerry technology has grown more difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small businesses frequently resort to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's efficient remote support capabilities, gives small businesses an affordable solution for integrating BlackBerry technology productively into their business information system.

Progent's consultants can assist your business with SQL Server 2019 integration and development consulting, SQL Server 2016 migration and management consulting, and Microsoft Exchange setup so that your database and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined management utilities to enable you to track and support BlackBerry devices throughout your business, define security policies that are right for your business, customize wireless software, and ensure that your IT network architecture is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Consulting Support Services for BlackBerry Enterprise Server
RIM's advanced platform for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, Lotus, or Groupwise clients to transmit and receive messages that are encrypted during transit to provide maximum security. BlackBerry BES Server also simplifies a broad variety of vital administrative jobs ranging from smartphone setup and updates to mobile security and high availability.

Progent's BlackBerry-premier engineers can show you how to use BlackBerry Enterprise Server to perform routine jobs like:

• Deploy and manage applications
• Schedule smartphone, program, and IT policy updates
• Upgrade BlackBerry device firmware wirelessly
• Manage client configurations with BlackBerry's vast selection of policies

Progent's BlackBerry-premier engineers can also assist your company to use BlackBerry BES Server to implement important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

• Install and support BlackBerry's fault-tolerant infrastructure using virtual servers
• Deploy BlackBerry smartphones wirelessly
• Establish custom administration roles
• Automatically track and analyze the integrity of your solution

Progent's Online BlackBerry-premier Consulting Services is Fast and Economical
For businesses in Rochester, New York who need fast and affordable access to a certified RIM BlackBerry support expert, Progent offers effective remote assistance from a seasoned network support team who have delivered IT solutions to organizations in each state in the U.S. (See Progent's customer testimonials.)

Remote support avoids travel expense and allows consultants to fix technical issues quickly, so you minimize lost productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and can provide expert help in fields including fixing synchronization issues, configuring BlackBerry Enterprise Server, and creating a secure, high-availability network architecture for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can also help your company to resolve a wide array of issues associated with synchronization, device detection, email reconciliation, web access, mobile connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small business IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support costs low and, by dealing with issues promptly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform important tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, implementing over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist your company to define and install appropriate security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Microsoft Exchange. Progent's BlackBerry consultant has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and remove BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Help from a BlackBerry-Certified Professional
To ask Progent about professional help for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.