Expanding your remote workforce can have a significant impact on network architecture, security, and company workflows. Progent has two decades of background assisting SMBs to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Riverside organization to pick the appropriate technologies and follow best practices in building and operating a secure virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Riverside, California companies to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and centralized management.

Help Desk Services for Teleworkers
A rapid, enterprise-wide switchover to a from-home business model, which could be activated by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of remote IT support specialists along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to track or edit the status of their current trouble tickets, add information, and append screenshots and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables your business to supplement your existing Call Desk organization by sharing delivery of Support Desk support services seamlessly between your in-house IT support personnel and Progent's nationwide team of PC support technicians and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model based on the leading professional services automation tool for managing help requests and ticketing, establishing ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Supplementation Services can enable your business to deliver best-in-class technical support to your at-home workforce, refer to Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Riverside, California company, phone 1-800-993-9400 or visit Contact Progent.