UNIX, Linux, Solaris, and Apple Mac OS X Support Services

For small and midsize businesses in Rio de Janeiro Rio de Janeiro, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's remote support services offer exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve the majority of network problems rapidly. This reduces immediate expenses since service calls take up a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike many online support firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where fast repairs manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently results in your company saving money.

Progent's Online Support Tools
Over time, Progent has developed an array of customized technologies and field-proven processes that allow the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to interface to your company's system without violating network security.

Progent's advanced technical support reporting system maintains comprehensive records describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help delivered to every Progent customer by every consultant. This history of issues and resolutions is organized as a quickly accessible internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online service experts are able to come up with optimal solutions quickly.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Rio de Janeiro Rio de Janeiro or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Online Network Support Services Available from Progent
Progent's remote support engineers possess advanced credentials in a comprehensive set of products and technologies. This breadth of technical skills permits Progent's engineers to manage virtually any problem likely to occur in a small company information system. Certifications earned by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To help businesses with multi-operating system networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online support services available from Progent to customers in Rio de Janeiro include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of computer technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's group-based methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer urgent online assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • BSD
  • SCO UNIX
  • SGI/Irix
  Important Linux platforms for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates a person's network technology skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges encountered in network infrastructure planning, integration, management, protection, and repair. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness since their depth of expertise enables them to resolve the most intractable problems quickly. In common cases, less experienced consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a Cisco CCIE so you can receive timely help for complex network issues that are hurting worker productivity but are beyond the comfort zone of your regular computer support resources. Progent's CCIE engineers can tie into your environment via advanced on-line support tools in order to perform efficient, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier online support experts can provide computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist your company with a broad range of platform support services such as Windows Server 2022 solution design and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 upgrade (help, assistance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint Server 2016 migration expertise, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a wide array of remote desktop support including Microsoft Windows 11 migration and designing and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Certified Network Security Professionals
  Progent's certified CISSP and ISSAP security engineers offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up rapidly after a serious breach. Security consulting services available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced online support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

• Help Desk Support
  Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are intended for small businesses who lack the resources to assemble and manage an internal Call Center but who need fast access to an effective Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level consultants.

  Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Call Center or revamping your established one, evaluating or modifying Help Desk software products to handle the particular needs of your business, or adding temporary phone support staff to work with your existing Help Desk Call Center resources to handle demanding situations like software transitions, mass upgrades, or installing brand new applications.

  Progent's Help Desk Call Center staff of veteran information technology experts offers your computer users in Rio de Janeiro Rio de Janeiro quick communication with an efficient technical support group with extensive experience delivering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a crucial driver of company success, and Progent's target is to solve rather than just track technical problems.

• Business Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for popular Microsoft applications such as CRM, Microsoft Project, MS Word, and MS Office Excel. To read additional information on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac experts can support the artistic facets of Apple Mac environments by offering phone-based help support and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Apple Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide companies in Rio de Janeiro Rio de Janeiro remote network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they result in full-scale emergencies, automated monitoring can minimize disruptive and costly information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a combination of OS platforms.

Rio de Janeiro Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Rio de Janeiro metro area.