Fast and Affordable Remote Support for Richmond Virginia Computer Systems
Urgent Phone Help for Richmond SystemsFor companies in Richmond Virginia, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network issues rapidly. This lowers immediate expenses because service calls use up fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical online support firms, Progent requires no startup fee or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick solutions somehow end up as major tabs. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and proven methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent's Technical Response Center can access your computer system without breaching corporate security.

Progent's sophisticated technical support database system includes detailed histories describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the history of support delivered to each client by every engineer. This archive of problems and solutions is structured as an easily accessible support knowledge base that allows Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to come up with the best solutions promptly.

Online services available from Progent to customers in Richmond Virginia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, subscription-based services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key facets of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the daily monitoring and management for you, so your system scales smoothly without holding you back. For an affordable and predictable monthly subscription, Progent's experienced IT group can be your dependable technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious jobs. These can include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, A/V response, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT management staff and your Progent consultant so that potential issues can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities created to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup processes and enable transparent backup and rapid restoration of vital files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to verify who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk offers a transparent extension of your corporate network support team. User access to the Service Desk, delivery of support, escalation, ticket generation and tracking, efficiency metrics, and management of the service database are consistent whether incidents are taken care of by your in-house support staff, by Progent, or by a combination. You have unrestricted versatility to expand or shrink your share of support work as needed. Progent takes care of initial deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and training. For details about ProSight Co-Managed Support, see ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows customers to complete critical projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Richmond Virginia quick communication with a dependable network service group with extensive background delivering phone consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a solid contributor to company productivity, and Progent's goal is to fix instead of merely document network issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Richmond Virginia online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager to suit your environment so that your IT support is proactive and automated. By spotting possible issues before they evolve into downtime, remote monitoring can head off disruptive and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a variety of platforms.
How Your Richmond Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Richmond Virginia, Progent's phone-based computer support specialists are ready to provide expert and affordable IT help whenever your business has to have it. More than two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Richmond company relies on a local freelance support technician or employs a full time IT staff that can handle common computer issues, Progent's Microsoft and Cisco certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to handle unexpected network crises or especially complex integration projects.

Benefits of Progent's IT Support for Organizations in Richmond Virginia
Progent's remote network troubleshooting services enable your Richmond organization to enjoy the benefits of timely, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by being more reliable, productive, and protected. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in Richmond Virginia, local computer service resources, whether made up of independent consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, serious problems sometimes strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these situations, Progent's online support professionals provide an easy, fast, and budget-friendly way to supplement your local resources and to convey useful information to improve your capability to handle future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often depend on independent freelance service providers. Although independent consultants have less overhead than larger service companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of backup personnel may force your company to go without assistance during an emergency. As your business expands, system unavailability and problems with critical software are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of backup service expertise to insure your network remains available.

  • Create a Solid Foundation for Smooth Expansion
    Companies often start with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid fixes often get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such badly built environments require careful assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to handle vital business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller companies need guidance and technical education to navigate through an increasingly complex array of product alternatives available for promoting business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's products. Network support and product selling can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the front lines of network service, executing a broad range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This ensures that you get not only world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces few competitors. Companies who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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