UNIX and Linux Remote Consulting for

For small and midsize businesses in Richmond Virginia, Progent provides help for computer systems based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the assistance of CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online technical support engineers represent exceptional value due to the fact that they have the practical experience and the sophisticated tools to resolve most network issues rapidly. Efficient support reduces immediate costs because solutions accumulate fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing save you from scenarios where fast repairs somehow end up as major tabs. Progent's penchant for solving technical issues efficiently results in your company conserving cash.

Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes that ensure the highest degree of efficiency for online engineering help and troubleshooting for small company information networks. Progent provides protected VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access permits the staff of Progent's Technical Response Center to connect to your network remotely without violating corporate security.

Progent's advanced customer support reporting application includes thorough records describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of all help delivered to every customer by every consultant. This archive of issues and fixes is stored as an easily retrievable internal database that allows Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine optimal resolutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Richmond Virginia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote technical support engineers offer certified skills in a comprehensive set of technologies. This wide range of IT skills permits Progent's engineers to resolve almost any emergency likely to take place in a small company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To help customers with mixed-operating system environments, Progent also offers the skills of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.

Phone-based services available from Progent to small businesses in Richmond include:

• UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad spectrum of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can resolve the most complex issues encountered in network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide exceptional value because their deep experience enables them to find solutions for even the most difficult problems quickly. In common instances, less experienced consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Few service firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so you can receive immediate support for severe network infrastructure problems that are hurting worker productivity but are outside the experience of your regular network maintenance providers. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of advanced remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's industry-leading selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN products.

• Certified MS Windows Experts
  Progent's Microsoft-expert online support professionals can provide computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can assist your company with a wide variety of platform support including Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a full range of online PC desktop support such as Microsoft Windows 11 migration support and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified System Security Engineers
  Progent's qualified CISM and CISSP security consultants can provide a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your company to clean up rapidly after a serious breach. Security consulting services available from Progent cover in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your messaging system against spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• Help Desk Call Center Services
  Progent's Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for smaller organizations who don't have the resources to support an in-house Call Center but who need fast response from a dependable Help Desk Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to advanced engineers.

  Progent's Co-managed Help Desk services allow your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

  Progent's Help Desk consulting services can guide you in establishing an effective new Call Center or enhancing your current organization, selecting or modifying Help Desk Call Center application software to handle the unique requirements of your company, or providing occasional online staff to reinforce your in-house Help Desk team during unusually busy events like software migrations, major upgrades, or rolling out brand new applications.

  Progent's Call Center staff of veteran network consultants gives your customers in Richmond Virginia immediate access to an efficient support group with substantial experience offering telephone-based help and online repair service for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk the reputation as a key enabler of business success, and Progent's aim is to fix instead of just record IT problems.

• Business Applications Services: Training, Development, and Integration
  Progent's Applications Experts Team offers phone-based and in-depth consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To learn more information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

  Progent's Apple Mac experts can promote the creative aspect of Mac environments by providing remote consulting support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production lab.

  Remote Network and Server Monitoring Support
  Progent offers companies in Richmond Virginia online network and server monitoring services powered by Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments that incorporate a variety of platforms.

Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.