Wireless Expertise

Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry wireless smartphones were at one time one of the most successful solutions for maintaining location-independent access to email, calendars, web-based applications, and other vital business data. Progent offers Richmond, Virginia businesses support from BlackBerry-certified professionals who can assist companies to manage existing BlackBerry deployments or transition smoothly to a current smartphone solution.

As the complexity of small company networks has expanded, and as the need for world-class security, dependability, and disaster recovery has become the standard for organizations of all sizes, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small organizations often turn to outside consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, combined with Progent's proven online service delivery model, gives small companies an affordable alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's consultants can assist your business with SQL Server 2019 integration and development consulting, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined administration tools to help you monitor and support BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be restored quickly and thoroughly.

Central Virginia Contact Information:
Progent offers consulting services and onsite technical support throughout central Virginia.

BlackBerry Enterprise Server Technical Support
The BlackBerry Enterprise Server (BES) offers companies a single and secure source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry clients to access Microsoft Exchange Server, Lotus Domino, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to achieve consistent information for collaborative programs such a schedules, address books, to-do lists, instant messaging, and specialized business programs. Due to BlackBerry BES Server integration with Microsoft Exchange Server, mobile workers carrying BlackBerry handsets have effortless connectivity with Exchange messages as well as to IM-aware applications via Microsoft Live Communications Server and Microsoft Lync Server integration.

Progent's BlackBerry-certified consultants can help you design, deploy, and troubleshoot BlackBerry Enterprise Server so you can maximize the efficiency of BlackBerry clients, simplify the administration of a BlackBerry solution, and reduce the cost of supporting a mobile workforce.

Professional RIM BlackBerry Consulting and Technical Support Services Available Online from Progent
Progent's authorized BlackBerry engineers are available by phone to provide prompt assistance to companies in the Richmond region or anywhere in Virginia. Progent's experienced remote technical support team has helped IT organizations solve computer issues and reduce IT service costs in every state in the country and established a substantial base of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers remote help for a wide selection of technologies associated with RIM BlackBerry products including synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening wireless security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to perform basic support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can in addition assist you to troubleshoot a wide array of issues associated with synchronization, handset recognition, email consistency, web access, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online support for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support costs low and, by resolving issues quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network needs analysis, solution architecture, installation strategy and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which management approach and physical components match your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software editions, processors and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-premier security specialists to perform company-wide security assessment and compliance testing and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Specialist
In order to ask Progent about professional assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or visit Contact Progent.