Enlarging your remote workforce can have a significant impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your Ribeirão Preto organization to pick the right technologies and follow best practices in building and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for helping you past occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Ribeirão Preto, São Paulo companies to succeed with any facet of creating a high-functioning work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A rapid, enterprise-wide transition to a from-home business model, which could be the result of an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Support Desk by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's extensive network of online IT support experts along with world-class ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or revise the status of their current trouble tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your business to expand your existing Call Desk organization by splitting delivery of Call Center support services seamlessly between your regular IT support staff and Progent's extensive team of PC support technicians and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution based on the leading PSA platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your business to provide best-in-class desktop support to your teleworkers, go to Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Ribeirão Preto, São Paulo company, call 1-800-993-9400 or go to Contact Progent.