Ribeirão Preto At Home Workers Configuration Support Services

Enlarging your remote workforce may have a significant impact on IT architecture, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Ribeirão Preto company to select the appropriate tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent offers support services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical initiatives.

Progent can help Ribeirão Preto, São Paulo organizations to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure required for an at-home work environment can be especially complicated if you must accommodate a mix of personal hardware such as desktop computers and laptops, Internet routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware levels. Progent's experience delivering online help for both outdated as well as current IT products in remote office solutions allows you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for making essential updates. Support services offered by Progent to assist your company to create a productive work-at-home infrastructure include:

• Virtual Private Network (VPN) technology makes it possible to create a safe tunnel for authorized remote employees to access IT assets situated at your corporate datacenter or in the cloud. Progent can assist your company to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN integration support. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a broad selection of devices including Windows, Mac, Apple iOS, Linux, and Google Android.
• Virtual Desktop Infrastructure platforms allow an at-home worker to view and use a data center computer's desktop. This technology gives IT managers more control over the digital environment of telecommuters and ensures them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI consulting.
• Routers attach home computer networks to the Internet and support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote support for deploying home routers from a variety of vendors. See router integration support from Cisco-certified experts.
• Home Wi-Fi networks, typically supporting the whole family and guests, are commonly utilized by telecommuters to connect to their Internet router for work. This can create performance as well as cybersecurity issues. Progent can assist you to resolve these problems by delivering expertise that include Aironet configuration consulting, Cisco-certified Meraki wireless installation consulting, and Ubiquiti wireless access point integration assistance.
• Internet access solutions affect the performance and availability of connections between telecommuters and the corporate data center. Business-critical processes may require backup Internet access in case the normal connection fails. Progent can provide guidance for identifying service providers, picking appropriate service packages, and configuring high-availability Internet connections. Refer to Internet connectivity solutions.

IP Voice Solutions for Teleworkers
Expanding the corporate phone system to accommodate remote users is vital to supporting an effective work-at-home solution. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to plan or tune a remote IP voice environment that provides the versatility, transparency and protection required for telecommuters. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to assist organizations tune their existing Cisco VoIP environments to handle a growing at-home workforce.

• Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends enterprise telephony features to devices like IP phones, media processing products, VoIP gateways, and multimedia apps deployed across the network. CUCM manages additional combined media services like unified messaging, voice/video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, refer to Cisco Unified CM consultants.
• Cisco CallManager is Cisco's legacy call-processing software and has been superseded by Cisco Unified CM. Progent's consultants can help you to maintain your current CallManager environment or migrate smoothly to Cisco's modern IP telephony products. For details about Progent's support services for CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager expertise.
• Cisco IP Gateways provide connectivity with PSTN networks and with users working beyond the corporate firewall such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
• Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN architecture to work with these VoIP solutions and provide on-demand configuration and troubleshooting expertise.

Voice/Video Conferencing for an At-Home Workforce
A wide selection of video conferencing products from major vendors support online discussions, video conferencing, chat, and screen/content sharing for both onsite users and at-home workers. Many organizations utilize a mix of products to accommodate their different partners and customers. Progent can help you to maintain your current conferencing ecosystem and enhance the productivity of your remote workforce.

• Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified consultants who can assist your company to deploy and maintain Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
• FaceTime is Apple's multiuser video phone platform for compatible iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support as many as 32 simultaneous users for video sessions. To learn more about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
• Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus editing and playback for future reference. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
• Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include video calling, threaded chat, plus data sharing. For details about Progent's consulting expertise for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
• Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these products and assist you to tune your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 suites, offering a rich ecosystem of productivity apps that create a cohesive user experience for sharing data and ideas across multiple sites and on a broad selection of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange since their initial publication and can help your company to configure these flagship collaboration platforms to maximize the productivity of your remote workers.

Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.

Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and application sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full range of features. To learn more about Progent's support services for Microsoft Teams and Teams Premium, visit planning and configuration expertise for Microsoft Teams.

SharePoint utilizes web sites to allow collaboration and knowledge delivery by providing policy-driven delivery of content, workflow, and utilities for looking through company-wide information silos. SharePoint allows you to build protected portals that permits remote workers to view and edit aggregated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For information about Progent's SharePoint support services, see SharePoint integration and application development expertise.

Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange consulting expertise, see deployment consulting for Microsoft Exchange.

OneDrive is Microsoft�s collaborative cloud-based storage service, comparable to GoogleDrive. Remote workers can save files to OneDrive, and co-workers anywhere can retrieve them securely through a web browser. Provided with Office 365, OneDrive allows at-home workers to co-author documents. Revisions made offline are uploaded when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, see Microsoft Onedrive integration experts.

Public Cloud Integration Services for Remote Workers
Progent can provide affordable online assistance for enabling organizations to create, maintain and repair integrated hybrid network architectures that include internal data centers, teleworkers, branch offices, plus public cloud services. Progent can provide top-tier consultant for all modes of cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with cloud connectivity, authentication, and security.

Microsoft Azure is a leading family of public cloud software and services that enables you to use IT infrastructure, servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes over 100 cloud-based services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan data backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure services for remote workers by setting up and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure expertise.

Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud services available by subscription. Office apps and cloud services are marketed in a selection of bundles designed for customers ranging from individuals and small offices to major enterprises. Progent offers fast and easy remote contact with experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the numerous subscription plans available for Microsoft 365 and configure 365 applications for your remote workers to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, refer to Microsoft 365 integration services.

Microsoft 365 Exchange Online is one of the most popular applications in the Microsoft 365 product line. Microsoft 365 Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to operate smoothly with local Exchange environments, enabling you to create hybrid cloud/onsite information systems. Progent's Exchange experts can provide as-needed assistance to guide you through challenging IT roadblocks and can also provide end-to-end project management outsourcing to make sure your at-home workers have convenient and safe access to your Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, go to Exchange Online configuration and troubleshooting consulting.

Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's top provider of cloud-based services. Progent can provide quick and economical online contact with cloud connectivity experts who can help your business to design, deploy, maintain, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model to make sure your employees have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the move. To find out about Progent's support services for Amazon AWS, visit Amazon AWS consulting services.

Google Cloud is a leading suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to scale your current IT resources with the Google Cloud, and Progent's database experts can show you how to make your mission-critical applications cloud friendly so your at-home workers can benefit fully from Google Cloud Platform services. Progent can help your business to set up VMs on GCP Compute Engine, plan a cost-effective storage system with Google Cloud Storage, and simplify access management for telecommuters with Google Cloud Identity. Progent's consultants can also assist you to use GCP's management technology to control and monitor your GCP ecosystem. To learn, visit Google Cloud Platform consulting support.

Help Desk Call Center Support for Remote Workers
A sudden, enterprise-wide changeover to a teleworker business model, which could be motivated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Support Desk with Progent's remote Technical Response Center (TRC) services.

• Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support experts along with enterprise-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to track or update the status of their current trouble tickets, add details, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex issues. For details, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
• Progent's Call Desk Augmentation Service allows you to augment your current Help Desk Call Center team by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support model utilizing the number one PSA platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Call Desk Augmentation Services can enable your company to provide world-class desktop support to your from-home workers, refer to Progent's Call Center supplementation Services.

Security for Telecommuters
Work-from-Home workers commonly utilize their personal computers and often operate in a poorly secured physical space. This situation increases their susceptibility to malware attacks and calls for judicious configuration of corporate firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive end-user education, and the development of policies built on leading practices. Progent's seasoned team of IT security support experts can assist your business to plan, implement and manage an effective security solution that guards critical information resources in environments that include telecommuters.

Firewalls enable you to build a network environment that can be safely accessed by on-premises users and by at-home workers, mobile workers, vendors, customers, and the public. Modern firewall appliances permit you to assign and control appropriate permissions to different groups of users and to expand your network and adjust your security profile as your company evolves and as cyber threats grow increasingly complex. Progent works with both new and legacy security appliances from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. To learn more about Progent's firewall configuration expertise, visit firewall configuration and support expertise.

Online Endpoint Security Monitoring makes it possible to watch over the various devices used by remote workers and either block or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on each secured endpoint device, monitoring all activity and utilizing advanced AI technology from SentinelOne to identify new attacks at inception. When an attack is spotted, ProSight ASM instantly disconnects the targeted endpoint from the corporate network to contain the malware. Because the ProSight ASM software agent is autonomous, endpoints stay secure even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight ASM, go to remote endpoint security monitoring for an at-home workforce.

Progent's Duo authentication Services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a separate network channel. A broad range of devices can be utilized for this added form of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for telecommuters.

Security Audits can evaluate the exposure of your network to all types of outside and local security attacks for a network that incorporates telecommuters. Progent can run online, automated security inventory software for quickly and affordably detecting a broad range of security weaknesses that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be provided by data security professionals with top certifications such as CISM, CISSP, and GIAC, can assist your business to evaluate your procedures and governance policies and assess your IT architecture to enable you to implement the highest level of protection for your teleworkers.

Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your work-from-home connectivity solution as well as your internal and perimeter networks to help you uncover, prioritize, fix, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent's pentest experts can assist you to deploy NodeZero to perform thorough pentests of your network perimeter and your internal IT infrastructure so you can evaluate your present security posture. Progent's NodeZero experts can also assist you to harden your network security and can assist you to plan and implement a unified cybersecurity strategy that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, remote, and perimeter IT assets. To find out additional details about Progent's vulnerability analysis services powered by on NodeZero's pentest platform, refer to Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper describing critical things to concentrate on for securing an IT environment that supports work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for At-Home Workers
Data Protection involves backing up and restoring critical information so as to avoid data loss and minimize restoration time in the event of storage failures resulting from equipment breakdowns, programming hiccups, operator error, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to design and maintain in hybrid networks that incorporate in-house data centers, cloud resources, and at-home workers.

• Backup/Restore solutions for telecommuters must cover diverse kinds of personally owned endpoint devices. Progent can provide quick remote access to consultants familiar with a broad array of products for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery subscription service that uses cloud-based storage and features fine-grained recovery and unified management capabilities.
• Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision scenarios that call for a quick switch to telecommuting. Progent's expert disaster recovery planning experts and business continuity planning consultants can help you to produce, document and validate a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized environment for safeguarding corporate data by controlling local, mobile, and at-home endpoints.

Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote devices and software. Managed endpoint devices can be user owned or company owned. IT admins managing the endpoint devices of telecommuters can utilize Intune to provision and validate apps on managed devices, push updates and certificates, configure rules for accessing information and resources, set passwords, establish VPN tunnels, determine how telecommuters share information, establish threat protection, ensure security compliance, and wipe sensitive data from missing, stolen or decommissioned endpoint devices. Intune can be used with iOS, Google Android, Windows, and macOS devices. To learn about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint devices of your at-home workforce, refer to Intune telecommuter device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network administrators to keep remote endpoint devices current and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery platform for identity control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment via a one-time purchase. Key capabilities of Workspace ONE include fast remote deployment of new laptops, quick onboarding of new employees, policy setting and enforcement for all categories of devices, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud products. To learn about Progent's expertise for VMware Workspace ONE, go to VMware Workspace ONE mobile device management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient telecommuter solution for your Ribeirão Preto, São Paulo organization, call 1-800-993-9400 or go to Contact Progent.