UNIX, Linux, Sun Solaris, Mac OS X Phone-based Technical Support for

For small and midsize companies in Reston Virginia, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISA and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's remote support services offer excellent value due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions take up fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused executives.

Progent's pricing policy for online support is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where speedy. minor fixes manage to end up as substantial bills. Progent's penchant for solving technical issues efficiently translates into your business conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of customized tools and field-proven methodologies that permit the maximum level of efficiency for remote help and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's online support team to communicate with your company's network remotely without compromising system security.

Progent's sophisticated service database application stores thorough records of all service that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to every client by any consultant. This archive of issues and responses is stored as a quickly retrievable internal database that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft permit access to additional extensive support databases and permit priority response from vendors' internal support staff with the result that Progent's online service specialists are able to find optimal solutions quickly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Reston Virginia or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote support engineers offer advanced credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's consultants to tackle practically any problem likely to take place in a small or midsize company information system. Certifications held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with multi-operating system networks, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Online support services available from Progent to customers in Reston include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad array of information technology including system architecture, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy administration, and migration from legacy systems to the latest Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE credential is the top recognition for network infrastructure engineers, and certifies an individual's technical skills at the master level. CCIEs know how to deal with even the most difficult problems encountered in network planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional value because their depth of experience permits them to solve the most intractable problems quickly. In typical cases, less seasoned engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few support firms make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get urgent support for severe network infrastructure problems that are impacting worker productivity but are outside the experience of your regular computer service group or consultant. Progent's Cisco CCIE consultants can interface to your network via sophisticated on-line support technology in order to perform fast, safe, and economical diagnosis and repair. Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN technology.

• Certified Microsoft Windows Experts
  Progent's Microsoft-premier online service experts can deliver network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad range of technology support such as Windows Server 2022 planning and integration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint 2016 migration and hybrid deployment consulting, SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's accredited CISSP and ISSAP security engineers offer a range of system protection solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recuperate rapidly after a serious penetration. Security support services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting services to help companies of any size integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine local resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.

• Help Desk Support
  Progent's Call Center programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center services are intended for small companies who don't have the budget to support an in-house Help Desk but who want quick communication with an efficient Help Desk Call Center with proficient phone assistance plus the available expertise to escalate complex tasks to advanced engineers.

  Progent's shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.

  Progent's Help Desk consulting services can aid you in establishing an effective new Call Center or revamping your existing one, selecting or modifying Call Center software to address the particular demands of your business, or adding occasional online personnel to supplement your in-house Help Desk Call Center group to handle unusually busy events such as software migrations, mass upgrades, or rolling out new applications.

  Progent's Help Desk Call Center staff of experienced information technology professionals offers your computer users in Reston Virginia rapid communication with an efficient network service group with substantial background offering telephone-based help and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of business performance, and Progent's target is to solve rather than simply record IT issues.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts staff offers phone-based advanced engineering support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications such as CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read more information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

  Progent's Mac professionals can nurture the imaginative components of Macintosh environments by providing phone-based consulting support and training in imaging, sound, and video. Progent's consultants can provide assistance in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video production facility.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Reston Virginia online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting looming problems before they expand into network outages, system monitoring can avoid stressful and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or environments based on a mix of operating systems.

Washington DC Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Washington DC Metro Area including suburban Maryland and Virginia.