Enlarging your at-home workforce may have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of experience helping businesses of all sizes to plan, configure, manage, tune, and debug IT environments that incorporate work-from-home employees. Progent can assist your Reston company to select the appropriate tools and follow best practices in building and operating a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services that go from as-needed guidance for helping you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can help Reston, Virginia businesses to with any facet of building a high-performing work-at-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, endpoint security, backup/restore solutions, and centralized management.

Infrastructure for an At-Home Workforce
Integrating the physical and software infrastructure needed for a remote work environment can be particularly complex if you must accommodate a combination of personal hardware like PCs and laptops, Internet routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware releases. Progent's experience providing online help for both outdated as well as current IT products in remote office venues allows you to make efficient use of your existing network infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to assist you to implement a productive telecommuting ecosystem include:

  • Virtual Private Network (VPN) connectivity makes it possible to establish a secure tunnel for authorized at-home employees to access IT assets located at your corporate data center or in the cloud. Progent's consultants can assist your company to deploy and maintain VPN access between your teleworkers and your key IT resources by providing remote VPN integration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall consultants can assist your telecommuters to set up Cisco's popular AnyConnect software for safe VPN tunneling for a broad range of devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to view and use a data center computer's desktop. This technology gives IT managers significant control over the computing environment of telecommuters and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home networks to the Internet and support VPN tunnels, local Wi-Fi connectivity, and firewall services. Progent can provide top-tier online consulting for integrating home routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can create performance and security issues. Progent can help you to mitigate these problems by delivering services like Aironet integration consulting, Cisco Meraki WiFi deployment consulting, and Ubiquiti Unifi WiFi access point setup assistance.
  • Internet connectivity methods impact the speed and reliability of connections between telecommuters and the corporate data center. Line-of-business applications may demand redundant Internet access in case the normal connection fails. Progent can provide expertise for identifying ISPs, choosing appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet connections. Refer to Internet connectivity solutions.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and maintaining an efficient work-from-home solution for your Reston, Virginia organization, call 1-800-993-9400 or visit Contact Progent.