Reston Consulting Support for Computer Support Providers

Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Reston
Progent's consulting services for IT service firms in Reston Virginia allows you to provide your customers Progent's consulting expertise and Help Desk support with your brand as a seamless extension of your regular network services group. This can put you on the fast track to add to your revenue, close gaps in your service portfolio, create happy customers, and increase your bottom line.

Progent's nationwide roster of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and cybersecurity consultants have worked as seamless expansions to the support staffs of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and protect your branding.

Progent is a network consulting firm with 20 years of experience providing online expertise to small and mid-size businesses. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided remote IT support and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to an efficient Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but challenging to configure and maintain. Small or niche IT service firms rarely have the necessary resources. Progent's Service Desk and ticketing solution gives IT support firms an economical way to retain their company branding while providing their customers responsive desktop support services built around an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow you to increase your physical and virtual support workload, the diversity of technical issues your company can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

• Progent's online desktop service group provides Level 1 end user help with 1-hour SLA to begin work during standard business hours.
• Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
• Extended hours support is offered at extra cost.
• Optional on-premises support in major metros is offered throughout the country at additional cost.
• You keep complete control of your customers and invoicing.
• Your clients submit incident reports by means of your own branded web portal, an 800 phone number, or by directing a request to your specified email address.
• Each customer request automatically becomes an open request in the ticket system.
• Service tickets can be monitored and updated online while they are active.
• Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows you to become a sole source for virtually all IT expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

• Transparent Support: Progent works as a transparent extension of your in-house support group, under your management, and invoices your firm rather than your customer.
• By-the-Minute Billing: Progent charges by the minute to reign in costs.
• Detailed Service Documentation: Progent utilizes an advanced service reporting system to make sure all IT services delivered are fully documented. This allows you to shift service assignments to internal personnel once you have enough people and relevant skill sets.

• Safely Grow Your IT Support Business: You can quickly and affordably accept additional jobs beyond your main fields of excellence and open additional geographies without exposure to the risks associated with increasing your head count too quickly.
• Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more services to more customers using your own brand.
• Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
• Fast Problem Escalation: With a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
• Make Your Clients Happy: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
• Remote Support Professionals: For two decades, Progent has provided online network support ranging from Help Desk support to high-level consulting. Effective online service cuts costs and produces fast solutions.
• Advanced Industry Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.

Progent's Practice Areas for Reston, Virginia Companies
Progent's nationwide roster of certified engineers offers Reston, Virginia organizations a wide array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for network service firms include:

Learn More About Progent's Consulting Support for IT Service Organizations in Reston, Virginia
For more information about Progent's reseller program for network service organizations in Reston, Virginia, call 1-800-993-9400 or refer to Contact Progent.