UNIX and Linux Remote Support for

For small and midsize companies located in Reno Nevada, Progent provides support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's remote technical support services offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve most network problems quickly. Efficient support reduces immediate costs because service calls take up fewer chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your company saves additionally with incidental costs by minimizing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike typical remote service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where fast fixes somehow turn into big invoices. Progent's penchant for handling problems quickly results in your business spending less money.

Progent's Online Technical Support Tools
Over time, Progent has refined a set of customized tools and field-tested methodologies that ensure the maximum level of efficiency for online technical support and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's network without breaching corporate security.

Progent's advanced customer support reporting application stores detailed records of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the history of all help rendered to each customer by every engineer. This history of anomalies and resolutions is organized as a readily retrievable proprietary knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with major technology companies such as Cisco and Microsoft permit access to other massive support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Reno Nevada or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, go to Immediate Urgent Support.

Phone-based Support Services Available from Progent
Progent's remote network support professionals offer certified skills in a comprehensive set of technologies. This broad scope of technical skills allows Progent's engineers to address almost any crisis that may crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.

To help companies with mixed-OS environments, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.

Remote technical services provided by Progent to companies in Reno include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service expense.

  Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's technical skills at the master level. Cisco CCIEs can deal with even the most intractable issues occurring in network design, deployment, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying program patches. CCIEs provide exceptional value because their deep experience allows them to resolve the most complex problems quickly. In typical instances, less experienced service providers can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive urgent help for serious network problems that are hurting worker efficiency but are beyond the scope of your ordinary network service group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of advanced remote support tools to perform quick, secure, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier remote service professionals can provide computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad variety of technology support including Microsoft Windows Server 2022 solution design and migration consulting, Microsoft Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

  Progent in addition can deliver a full range of remote PC desktop support including Windows 11 migration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Specialists
  Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to recuperate quickly following a serious penetration. Security solutions offered by Progent include: thorough network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote support to help companies of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Call Center Support
  Progent's Help Desk support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are intended for small organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to an effective Call Center with professional telephone support as well as the technical depth to escalate complex problems to high-level consultants.

  Progent's Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

  Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or customizing Call Center software products to handle the particular requirements of your corporation, or adding temporary online staff to reinforce your in-house Help Desk group to deal with demanding events like software migrations, major updates, or installing new applications.

  Progent's Help Desk Call Center staff of experienced network consultants provides your customers in Reno Nevada rapid assistance from an effective network service group with extensive experience offering telephone-based support and online diagnostics for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a significant enabler of company success, and Progent's intent is to solve instead of just annotate IT issues.

• Business Applications Services: Education, Customization, and Troubleshooting
  Progent's Applications Experts staff offers online and in-depth engineering expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Word, and Microsoft Excel. To find out more on Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

  Progent's Mac consultants can support the creative components of Mac computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's support professionals offer help in a variety of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or establishing an audio/video production studio.

  Remote Network Monitoring Services
  Progent offers businesses in Reno Nevada online network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your computer maintenance is proactive and automated. By spotting possible trouble spots before they grow into full-scale emergencies, automated monitoring can head off inconvenient and costly service breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or networks that support a combination of operating systems.

Reno Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout Reno Metro Area.