Expanding your telecommuter workforce can have a significant effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping SMBs to plan, deploy, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Reno company to pick the appropriate tools and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and delivers top business value. Progent can provide services that go from on demand expertise for helping you over occasional technical roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can assist Reno, Nevada organizations to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, Call Desk services, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Support for Remote Workers
A rapid, organization-wide transition to a telecommuter business model, which could be the result of an epidemic or as part of a business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations to outsource or augment their Call Center by using Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support specialists combined with world-class trouble ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to check or revise the status of their active trouble tickets, enter information, and append screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables your business to supplement your existing Help Desk Call Center staff by sharing delivery of Support Desk support seamlessly between your in-house support personnel and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support model utilizing the leading professional services automation tool for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide world-class IT support to your from-home workers, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Reno, Nevada organization, call 1-800-993-9400 or go to Contact Progent.