Professional Online Help for Reno, Nevada Small Business Computers from Microsoft Certified Engineers
Small companies have traditionally been underserved by major network service organizations. Some small companies permit themselves to become overly dependent on freelance engineers or small consulting organizations who lack the bandwidth or comprehensive knowledge to respond promptly or efficiently to technical crises. Other small businesses turn to mass-market support firms that employ technicians able to provide by-the-numbers fixes for common problems but who do not have the background and versatility to deal with the diversity of environments and absence of standards that characterizes small company information networks.

Progent's proven approach to providing affordable and effective network service to small businesses has made Progent one of the most respected Microsoft-certified network consulting firms in the country. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the skills of your internal IT support staff. Co-sourcing can save money and minimize technical risks for major projects such as application programming, disaster recovery planning and testing, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your company to design and implement a sensible cloud computing strategy.

Primary Technical Areas Serviced by Progent for Reno, Nevada Businesses
A Microsoft-certified Partner IT service firm with a world-class team of Cisco Premier CCIE network experts and Apple Computer certified engineers, Progent offers emergency troubleshooting and low-cost online consulting to Reno, NV small businesses for a wide array of computer technologies such as:

Support Delivery Options Available for Reno, Nevada Companies
Progent has a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Model ensures rapid response, comprehensive service records, reliable follow-through, and strict cost monitoring for an array of IT support delivery modes that include online troubleshooting, in-person support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and fix network issues without the expense or time loss of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for new clients to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer support for registered customers in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: hands-on service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning how and why to sign up for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems. for more information, refer to Online Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network security consulting, fault tolerant network design, virtualization strategies, plus integration, programming and training for small business applications including financials, ERP, management reporting, sales automation, and productivity software. Progent can help with one-shot projects such as office relocations and major software upgrades, extended initiatives like customizing an older MRP system to a modern MS Dynamics 365 package, relational database application programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent services such as disaster recovery and malware removal.

  • Network Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size companies to plan, configure and debug the network infrastructure needed to support work-from-home employees. Areas of infrastructure for which Progent's consultants can deliver support include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN planning and implementation, and robust Internet access. For information about Progent's infrastructure support services for a remote workforce, visit network infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and extensibility but that is in addition convenient for customers to transfer to another support firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized system is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote consulting services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security vendors to deliver centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent consultant so that any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Reno, Nevada Small Businesses
Progent's staff size, scope of information technology expertise, and experience with corporate network support allow small and midsize businesses to sidestep the pitfalls related to excessive dependence on small service firms or individual consultants.

Teaming with Progent allows your small business to:

  • Prevent Over Dependence on Individual Consultants
    For IT services, small companies often rely excessively on independent consultants. Though individual support engineers carry lower expenses than more substantial IT service firms and can typically bill apparently smaller rates, they are often spread too thin to react rapidly to critical network problems. If a freelance consultant is busy with different customer, ill, on vacation, or in class, the lack of replacement personnel may require your business to wait for help in case of an emergency. The more your small business expands, network unavailability or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on a freelancer can disappear quickly because of lower productivity. In addition, when independent engineers encounter new problems, the unavailability of a big engineering group to rely on for help requires them to train in place while your organization ends up with the bill for their ongoing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    Many smaller support organizations or independent engineers who concentrate on small business IT support are capable of delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex network infrastructures that have a variety of operating systems, multiple sites, VoIP implementations, remote clients, integrated accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with global enterprises and Progent's large staff of experts can benefit your company because big-company networks are characteristically complex, integration problems demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for industry-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes commonly get thrown onto of a marginal foundation. As a business grows, reliability and expandability problems can obstruct the success of the business. Such networks need thorough evaluation, smart business analysis, and broad-based expertise to upgrade to a network infrastructure that will provide the solid basis to meet critical business requirements and support downstream expansion.

  • Work with Solution Providers, Not Product Resellers
    Smaller companies need direction and insight to work through an ever more complicated maze of IT alternatives offered for enabling business growth and improving productivity. They do not need an IT consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This allows Progent to align technical services with the genuine interests of clients. Combining network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a client.

Contact Progent
If your Reno, Nevada business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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