Expanding your at-home workforce may have a major impact on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Wilmington organization to pick the right technologies and adhere to best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent offers services that go from as-needed guidance for helping you over challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can help Wilmington, Delaware organizations to with any aspect of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud integration, Help Desk services, security monitoring, backup/restore solutions, and unified management.

Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a from-home business model, which might be the result of a pandemic or as an element of a business continuity plan, can overstretch even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide network of online IT support specialists along with enterprise-class ticketing and tracking technology to offer an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to monitor or edit their active tickets, enter details, and append screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your business to expand your existing Call Desk team by sharing delivery of Call Center support services seamlessly between your in-house support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collaborative support model utilizing the leading professional services automation platform for managing help requests and ticketing, establishing ownership, tracking progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class IT support to your from-home workers, visit Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Wilmington, Delaware organization, phone 1-800-993-9400 or go to Contact Progent.