Expanding your at-home workforce can have a major impact on IT infrastructure, security, and company culture. Progent has 20 years of experience assisting SMBs to plan, configure, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Porto Alegre organization to select the appropriate technologies and adhere to best practices in building and maintaining a safe virtual solution for telecommuters that facilitates teamwork and delivers top business value. Progent can provide services ranging from as-needed guidance for getting you over occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Porto Alegre, Rio Grande do Sul organizations to with any aspect of building a high-functioning work-at-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.

IP Voice Integration for At-Home Workers
Extending the company phone system to accommodate teleworkers is vital to maintaining an effective work-at-home solution. A variety of cloud-centric digital PBX platforms are used by SMBs to support remote users. Many larger organizations depend on Cisco's modern or older products for VoIP management. Progent can assist businesses of all sizes to design or maintain a telecommuter VoIP service that provides the flexibility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations tune their existing Cisco IP voice systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end IP telephony features to devices like IP phones, media processing products, Voice over IP gateways, and multimedia apps deployed throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, voice/video conferencing, and team interaction networks. For details about Progent's Unified Communications Manager support, see CUCM consultants.
  • CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help you to maintain your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, see Cisco CallManager expertise.
  • Cisco IP Gateways provide integration with public telephony networks and with clients operating beyond the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network infrastructure to support these VoIP solutions and provide on-demand integration and debugging expertise.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Porto Alegre, Rio Grande do Sul business, call 1-800-993-9400 or refer to Contact Progent.