Expanding your telecommuter workforce can have a major effect on network infrastructure, cybersecurity, and corporate culture. Progent has two decades of experience helping SMBs to design, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Grand Rapids organization to pick the right tools and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers top value. Progent can provide support services ranging from on demand guidance for getting you past occasional IT roadblocks to full project management to help you carry out business-critical tasks.

Progent can assist Grand Rapids, Michigan organizations to with any facet of building a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

IP Voice Integration for Telecommuters
Extending the corporate phone system to accommodate remote users is vital to maintaining an effective at-home workforce. A variety of cloud-centric IP voice products are popular with small and mid-size businesses to support telecommuters. Many larger organizations rely on Cisco's current or legacy platforms for IP voice management. Progent can assist organizations of any size to plan or tune a remote VoIP service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their existing Cisco VoIP systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software deployed across the network. Unified Communications Manager manages additional mixed media services such as messaging, video conferencing, and customer interaction networks. For more information about Progent's Unified Communications Manager support, refer to Cisco Unified Communications Manager expertise.
  • CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can assist you to support your existing CallManager deployment or migrate efficiently to Cisco's current IP telephony solutions. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to Cisco CallManager expertise.
  • Cisco IP Gateways enable integration with PSTN networks and with users working outside the corporate firewall such as telecommuters. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and deliver on-demand deployment and troubleshooting services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing a productive work-from-home environment for your Grand Rapids, Michigan organization, phone 1-800-993-9400 or go to Contact Progent.