Expanding your remote workforce can have a major impact on network architecture, security/compliance, and corporate processes. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Shreveport organization to pick the right tools and adhere to best practices in building and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers top business value. Progent can provide support services ranging from as-needed guidance for getting you past challenging IT roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Shreveport, Louisiana companies to succeed with any aspect of building a high-performing work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide switchover to a telecommuter workforce, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Desk support services utilize Progent's extensive network of online technical support specialists along with enterprise-class ticketing and tracking software to offer an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or edit their active trouble tickets, enter details, and append screen captures and attachments. Support services are delivered at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your business to supplement your current Support Desk team by sharing delivery of Support Desk support transparently between your in-house IT support personnel and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution utilizing the leading professional services automation tool for managing service requests and ticketing, assigning ownership, tracking progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Shreveport, Louisiana company, call 1-800-993-9400 or visit Contact Progent.