Enlarging your remote workforce can have a major impact on IT architecture, security, and company culture. Progent has 20 years of experience helping SMBs to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Sacramento organization to pick the right tools and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers top value. Progent can provide support services ranging from as-needed guidance for helping you past occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Sacramento, California businesses to with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and unified management.

Help Desk Support for At-Home Workers
A fast, organization-wide switchover to a teleworker business model, which could be motivated by an epidemic or as an element of a business continuity process, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of online technical support experts combined with enterprise-class trouble ticketing and tracking technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop support from service requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or update the status of their current trouble tickets, add information, and upload screenshots and attachments. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables your company to supplement your current Call Center staff by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support personnel and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's co-managed Support Desk service is based on a collective support model utilizing the leading professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating reports. To find out how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, go to Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Sacramento, California organization, phone 1-800-993-9400 or go to Contact Progent.