Enlarging your telecommuter workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can assist your Richmond company to select the appropriate technologies and follow best practices in creating and operating a safe virtual office solution for teleworkers that facilitates teamwork and returns maximum business value. Progent can provide support services ranging from as-needed guidance for helping you past challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can assist Richmond, Virginia businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and streamlined management.

VoIP Integration for Teleworkers
Expanding the company phone environment to accommodate telecommuters is critical to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are used by small and mid-size businesses to support teleworkers. Many larger organizations depend on Cisco's modern or older platforms for IP voice management. Progent can help organizations of any size to design or tune a remote IP voice environment that delivers the flexibility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their current Cisco VoIP systems to support a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers enterprise telephony capabilities to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media software used across the network. CUCM manages additional combined media services such as unified messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see CUCM consultants.
  • Cisco CallManager is Cisco's legacy call-processing software and has been superseded by CUCM. Progent can assist you to maintain your current CallManager deployment or upgrade efficiently to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other early IP voice products, visit CallManager consulting.
  • Cisco IP Gateways enable connectivity with PSTN networks and with users working beyond the corporate perimeter such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways like the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your WAN architecture to support these solutions and provide as-needed integration and debugging services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Richmond, Virginia organization, phone 1-800-993-9400 or visit Contact Progent.