Expanding your remote workforce can have a significant impact on network infrastructure, cybersecurity, and company workflows. Progent has 20 years of experience assisting SMBs to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Napa organization to pick the appropriate technologies and adhere to leading practices in creating and operating a secure virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent can provide support services that go from as-needed guidance for getting you over challenging IT bottlenecks to full project management to help you carry out business-critical initiatives.

Progent's consultants can help Napa, California companies to succeed with any facet of creating a high-functioning work-from-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A fast, organization-wide changeover to a telecommuter workforce, which might be motivated by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote technical support experts along with world-class ticketing and follow-up technology to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to check or revise the status of their active trouble tickets, enter information, and append screen captures and attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows you to supplement your existing Support Desk organization by splitting delivery of Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support solution based on the leading professional services automation tool for handling help requests and ticketing, establishing responsibility, monitoring progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can enable your company to deliver world-class desktop support to your from-home workers, see Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about creating and managing a productive work-from-home solution for your Napa, California company, call 1-800-993-9400 or go to Contact Progent.