Expanding your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Morgan Hill company to pick the right tools and follow leading practices in building and operating a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from as-needed guidance for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Morgan Hill, California businesses to with any aspect of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, Help Desk outsourcing, data security, backup/restore solutions, and centralized management.

Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support an at-home work environment can be particularly complex if you must manage a mix of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi APs from various vendors and with a variety of OS software and firmware levels. Progent's experience providing online help for both legacy and current IT products in virtual office venues allows you to make cost-effective use of your existing network infrastructure and provides you with ready access to expertise for making essential upgrades. Support services available from Progent to assist your company to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network (VPN) technology allows you to create a secure connection for authorized at-home employees to use IT resources located at your company data center or in a public cloud. Progent's consultants can help you to configure and maintain VPN connections between your teleworkers and your key IT resources by providing remote VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your remote workers to set up Cisco's AnyConnect client software to provide safe VPN tunneling for a broad range of devices such as Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms enable a teleworker to see and interact with a remote computer's desktop. This technology provides IT managers more control over the digital environment of telecommuters and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home networks to the Internet and typically support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier online support for deploying routers from a variety of vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting an entire household and guests, are frequently utilized by telecommuters to connect to their router for work. This can cause performance and cybersecurity problems. Progent can help businesses to resolve these problems by providing services that include Cisco Aironet configuration expertise, Cisco Meraki wireless deployment expertise, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet access solutions impact the speed and availability of connections between at-home workers and the company network. Business-critical processes may require backup Internet connections in the event the normal connection fails. Progent can provide guidance for picking ISPs, picking appropriate service bundles, and configuring fault-tolerant Internet connections. Refer to Internet access solutions.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter solution for your Morgan Hill, California business, call 1-800-993-9400 or refer to Contact Progent.