Enlarging your remote workforce may have a major impact on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting businesses of all sizes to design, configure, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Morgan Hill organization to select the appropriate technologies and follow best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and delivers maximum business value. Progent offers services that go from on demand guidance for helping you over occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can assist Morgan Hill, California businesses to with any facet of creating a high-functioning work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, endpoint security, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
An emergency, organization-wide transition to a teleworker business model, which might be the result of a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Call Center services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive team of remote IT support experts combined with world-class ticketing and tracking software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their current trouble tickets, add information, and append screen captures and attachments. Technical support services are provided at a significant discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Call Desk Supplemental Service enables your company to expand your current Call Center organization by sharing responsibilities for Support Desk support services transparently between your in-house support personnel and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a co-sourcing support model based on the leading PSA tool for managing service requests and trouble tickets, assigning responsibility, monitoring progress, and producing reports. For details about how Progent's Help Desk Augmentation Services can enable your business to provide world-class IT support to your at-home workforce, refer to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing an efficient work-from-home environment for your Morgan Hill, California business, phone 1-800-993-9400 or visit Contact Progent.