Expanding your at-home workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting businesses of all sizes to design, deploy, manage, optimize, and debug IT environments that incorporate at-home workers. Progent can help your Las Vegas company to pick the right technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from as-needed guidance for helping you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Las Vegas, Nevada businesses to succeed with any facet of building a high-performing remote work ecosystem by providing infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security and compliance, data protection solutions, and streamlined management.

Help Desk Call Center Support for At-Home Workers
A sudden, company-wide changeover to a telecommuter business model, which might be the result of a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's nationwide network of online IT support specialists combined with world-class trouble ticketing and follow-up technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC support from initial service requests to ticket generation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to track or edit the status of their current tickets, add details, and upload screen captures or relevant files. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Supplemental Service enables your business to augment your existing Help Desk Call Center team by splitting delivery of Support Desk support transparently between your in-house support staff and Progent's nationwide pool of PC support engineers and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home solution for your Las Vegas, Nevada organization, call 1-800-993-9400 or go to Contact Progent.