Enlarging your at-home workforce can have a significant impact on IT architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Rockville organization to pick the appropriate technologies and adhere to leading practices in creating and maintaining a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent can provide support services that go from on demand expertise for helping you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Rockville, Maryland organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A sudden, company-wide switchover to a teleworker workforce, which could be motivated by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services allow organizations to outsource or expand their Support Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online IT support specialists combined with enterprise-class ticketing and follow-up software to offer an affordable, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to monitor or update the status of their current tickets, add details, and upload screen captures and relevant files. Technical support services are provided at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows you to expand your current Call Desk staff by splitting delivery of Call Center services transparently between your in-house support personnel and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support model utilizing the leading professional services automation platform for managing service requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For information about how Progent's Call Desk Augmentation Services can help your company to deliver world-class desktop support to your teleworkers, see Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Rockville, Maryland company, call 1-800-993-9400 or refer to Contact Progent.