Expanding your telecommuter workforce may have a major impact on network architecture, security/compliance, and company processes. Progent has 20 years of background helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that support work-from-home employees. Progent can help your Manaus company to select the right technologies and adhere to best practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent offers services ranging from as-needed guidance for getting you over challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can help Manaus, Amazonas businesses to with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, data security, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A rapid, company-wide changeover to a telecommuter workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote technical support experts along with enterprise-class ticketing and follow-up software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to check or update the status of their active trouble tickets, add details, and upload screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your company to augment your current Help Desk staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular IT support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Help Desk service is based on a collaborative support model based on the leading professional services automation tool for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class IT support to your telecommuters, visit Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Manaus, Amazonas company, call 1-800-993-9400 or visit Contact Progent.