Enlarging your remote workforce may have a significant effect on network architecture, cybersecurity, and company processes. Progent has two decades of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can help your Cleveland organization to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers services that go from as-needed guidance for getting you past occasional technical roadblocks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent can help Cleveland, Ohio companies to succeed with any facet of building a high-functioning telecommuting environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk services, endpoint security, backup/restore solutions, and centralized management.

Help Desk Support for Telecommuters
A rapid, enterprise-wide switchover to a from-home workforce, which might be motivated by a pandemic or as an element of a business continuity preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive team of remote IT support experts along with enterprise-class trouble ticketing and tracking technology to provide an economical, advanced Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests to ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows teleworkers to track or revise their active tickets, add details, and upload screen captures or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to augment your existing Call Center organization by splitting responsibilities for Help Desk Call Center support services transparently between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a co-sourcing support solution based on the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class technical support to your at-home employees, refer to Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home solution for your Cleveland, Ohio organization, phone 1-800-993-9400 or refer to Contact Progent.