Expanding your at-home workforce can have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of background helping businesses of all sizes to design, deploy, manage, tune, and debug IT environments that support a remote workforce. Progent can assist your Cabo Frio company to pick the right technologies and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns top value. Progent offers services ranging from as-needed expertise for helping you past occasional technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Cabo Frio, Rio de Janeiro businesses to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, data security, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A sudden, company-wide changeover to a telecommuter business model, which might be motivated by a pandemic or as part of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support specialists combined with world-class ticketing and tracking software to offer an economical, advanced Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from service requests to ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or update the status of their active trouble tickets, enter information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Augmentation Service enables you to expand your current Help Desk organization by splitting delivery of Support Desk support seamlessly between your regular IT support staff and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support model utilizing the number one PSA platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For details about how Progent's Call Desk Augmentation Services can help your business to provide best-in-class IT support to your at-home employees, visit Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Cabo Frio, Rio de Janeiro company, call 1-800-993-9400 or visit Contact Progent.