Enlarging your telecommuter workforce can have a major impact on network infrastructure, security/compliance, and company culture. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and debug IT networks that support a remote workforce. Progent can help your Hartford company to select the right tools and adhere to best practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum value. Progent can provide support services that go from as-needed guidance for helping you past occasional IT roadblocks to comprehensive project management or co-management to help you successfully complete business-critical tasks.

Progent's consultants can assist Hartford, Connecticut businesses to with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.

VoIP Solutions for Teleworkers
Extending the business PBX system to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are used by small and mid-size businesses to support remote users. Many larger organizations depend on Cisco's modern or legacy products for VoIP management. Progent can help organizations of any size to plan or tune a telecommuter VoIP service that provides the flexibility, transparency and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations tune their current Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise IP telephony capabilities to devices such as IP phones, media processing platforms, VoIP gateways, and multimedia apps used across the network. CUCM manages additional combined media services such as messaging, voice/video conferencing, and customer collaboration networks. For details about Progent's CUCM expertise, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent's consultants can help your company to maintain your existing CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. For details about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, visit Cisco CallManager consulting.
  • Cisco IP Gateways enable integration with PSTN networks and with clients operating beyond the corporate firewall such as telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network infrastructure to work with these solutions and provide online configuration and troubleshooting services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Hartford, Connecticut organization, call 1-800-993-9400 or refer to Contact Progent.