Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and corporate culture. Progent has two decades of background helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Harrisburg company to select the right tools and adhere to best practices in building and maintaining a secure virtual ecosystem for telecommuters that promotes collaboration and returns top value. Progent offers support services ranging from as-needed guidance for getting you over occasional IT roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Harrisburg, Pennsylvania organizations to with any facet of building a high-performing work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, organization-wide changeover to a teleworker workforce, which could be motivated by a pandemic or as part of a business continuity preparedness plan, can overstretch even a high-performing in-house Support Desk. Progent's Help Desk services make it possible for organizations to outsource or augment their Support Desk by using Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of online technical support experts along with world-class ticketing and follow-up software to provide an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update the status of their active trouble tickets, add information, and append screen captures and attachments. Desktop support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced problems. For more information, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Support Desk Supplemental Service enables your company to augment your existing Help Desk staff by sharing delivery of Call Desk services seamlessly between your regular IT support organization and Progent's extensive roster of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collaborative support solution utilizing the leading PSA tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class desktop support to your telecommuters, go to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient work-from-home environment for your Harrisburg, Pennsylvania company, phone 1-800-993-9400 or refer to Contact Progent.