Expanding your remote workforce can have a major effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of experience helping SMBs to design, deploy, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Guarulhos company to select the right technologies and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide support services ranging from on demand guidance for helping you over challenging IT bottlenecks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can assist Guarulhos, São Paulo companies to succeed with any facet of creating a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Services for Telecommuters
An emergency, company-wide switchover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC support from help requests to trouble ticket generation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or update their active tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT specialists to deal with complex issues. To find out more, go to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Augmentation Service allows you to augment your current Call Center staff by splitting responsibilities for Call Desk services transparently between your regular IT support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's shared Help Desk Call Center service is based on a co-sourcing support model utilizing the leading PSA platform for handling help requests and trouble tickets, establishing ownership, tracking progress, and generating reports. To find out how Progent's Support Desk Augmentation Services can help your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Guarulhos, São Paulo business, call 1-800-993-9400 or refer to Contact Progent.