Enlarging your remote workforce can have a significant effect on IT architecture, security/compliance, and company workflows. Progent has two decades of experience helping small and mid-size businesses to design, configure, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can help your Dallas company to pick the right tools and adhere to leading practices in building and operating a safe virtual office solution for teleworkers that promotes collaboration and returns top value. Progent offers services ranging from as-needed guidance for helping you past challenging technical bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent can assist Dallas, Texas organizations to with any facet of creating a high-performing remote work ecosystem by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, data security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A fast, organization-wide transition to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery process, can overwhelm even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide team of remote IT support experts combined with enterprise-class trouble ticketing and follow-up software to offer an affordable, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit their current tickets, add details, and append screen captures and relevant files. Desktop support services are delivered at a significant discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. To find out more, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Augmentation Service allows your business to supplement your existing Help Desk staff by sharing delivery of Call Desk support services transparently between your regular support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service uses a collective support model utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your company to provide best-in-class technical support to your from-home workers, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Dallas, Texas organization, phone 1-800-993-9400 or refer to Contact Progent.