Enlarging your telecommuter workforce may have a major impact on network architecture, security/compliance, and corporate processes. Progent has 20 years of experience assisting SMBs to design, configure, manage, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Pittsburgh company to select the appropriate technologies and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.

Progent can assist Pittsburgh, Pennsylvania companies to with any aspect of creating a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, cybersecurity, data protection solutions, and centralized management.

Voice/Video Conferencing for At-Home Workers
A wide range of video conferencing platforms from major vendors support online discussions, video conferencing, chat, and content sharing for both onsite users and telecommuters. Many organizations use a mix of products to accommodate their different partners and clients. Progent can help you to manage your existing conferencing environment and optimize the experience of your remote workforce.

  • Skype for Business is Microsoft's popular unified communications product that enables presence, instant messaging, audio and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to deploy and maintain Skype for Business clients to support your at-home employees. For details about Progent's consulting expertise for Skype for Business, refer to Skype for Business consulting experts.
  • FaceTime is Apple's group video phone platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's consulting expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for virtually all desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex services include sharing specific content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's support services for Webex as well as for additional IP video products from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities that include video calling, threaded chat, plus data sharing. For details about Progent's support services for Teams and for other Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting expertise for these conferencing platforms and help you to tune your WAN architecture to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Pittsburgh, Pennsylvania organization, phone 1-800-993-9400 or go to Contact Progent.

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