Enlarging your at-home workforce may have a significant impact on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping businesses of all sizes to design, configure, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Boise company to pick the right tools and adhere to leading practices in creating and maintaining a safe virtual office ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services ranging from on demand expertise for getting you past occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Boise, Idaho businesses to succeed with any facet of building a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Help Desk Call Center Support for At-Home Workers
A rapid, organization-wide changeover to a telecommuter business model, which could be driven by a pandemic or as an element of a disaster recovery/business continuity plan, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center services.

  • Progent's Standard Call Desk services leverage Progent's nationwide team of remote technical support specialists along with world-class ticketing and tracking technology to offer an economical, modern Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update their active trouble tickets, add information, and upload screen captures or attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your business to supplement your current Help Desk staff by splitting delivery of Call Desk support seamlessly between your in-house IT support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Support Desk Augmentation Services can enable your business to provide best-in-class IT support to your teleworkers, go to Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive telecommuter solution for your Boise, Idaho organization, call 1-800-993-9400 or refer to Contact Progent.