Expanding your telecommuter workforce can have a major effect on network architecture, security/compliance, and corporate culture. Progent has 20 years of background helping SMBs to design, configure, manage, optimize, and debug IT networks that support a remote workforce. Progent can assist your Oxford company to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and delivers top business value. Progent offers services ranging from on demand expertise for getting you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent's consultants can assist Oxford, United Kingdom organizations to with any aspect of building a high-performing remote work ecosystem by delivering infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A fast, organization-wide changeover to a telecommuter business model, which might be motivated by an epidemic or as an element of a disaster recovery preparedness plan, can overwhelm even a high-performing internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Center services utilize Progent's nationwide team of remote technical support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from initial service requests through ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or edit the status of their active trouble tickets, enter details, and append screen captures or relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Augmentation Service allows you to augment your existing Call Center organization by splitting responsibilities for Support Desk support services transparently between your regular support staff and Progent's extensive roster of desktop support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a collective support model utilizing the number one PSA tool for managing help requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, go to Progent's Support Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Oxford, United Kingdom company, call 1-800-993-9400 or go to Contact Progent.