Expanding your at-home workforce can have a significant effect on network infrastructure, security, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Hartford company to select the appropriate technologies and adhere to leading practices in building and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers services ranging from on demand expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Hartford, Connecticut companies to with any aspect of creating a high-functioning work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Support for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which might be activated by a pandemic or as a component of a business continuity plan, can overwhelm even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk support services utilize Progent's extensive team of remote IT support experts along with world-class trouble ticketing and tracking technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial service requests to ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or update the status of their active tickets, enter details, and upload screen captures and relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to deal with complex problems. To find out more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows you to expand your existing Call Desk organization by splitting responsibilities for Support Desk support services transparently between your regular support personnel and Progent's extensive team of desktop support engineers and subject matter experts. Progent's shared Call Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. For information about how Progent's Call Center Augmentation Services can enable your business to provide best-in-class technical support to your at-home workforce, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing an efficient work-from-home solution for your Hartford, Connecticut company, phone 1-800-993-9400 or refer to Contact Progent.