Enlarging your telecommuter workforce may have a major effect on network infrastructure, security, and company culture. Progent has 20 years of background helping SMBs to design, configure, manage, tune, and debug IT networks that support work-from-home employees. Progent can help your Curitiba company to select the right technologies and follow leading practices in creating and operating a secure virtual office ecosystem for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services ranging from as-needed guidance for getting you over challenging IT roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Curitiba, Paraná organizations to with any aspect of building a high-performing telecommuting environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A fast, company-wide changeover to a teleworker workforce, which might be activated by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote technical support experts combined with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to track or revise their active tickets, add information, and append screenshots or attachments. Desktop support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. To learn more, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service allows your company to expand your current Help Desk staff by sharing responsibilities for Help Desk support transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support solution based on the number one PSA tool for handling help requests and ticketing, establishing ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can enable your company to deliver best-in-class desktop support to your teleworkers, go to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Curitiba, Paraná organization, call 1-800-993-9400 or go to Contact Progent.