Enlarging your telecommuter workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Boston company to pick the appropriate tools and follow leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Boston, Massachusetts companies to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

VoIP Solutions for Remote Workers
Expanding the company phone system to accommodate telecommuters is vital to maintaining a productive work-at-home solution. A variety of cloud-based digital PBX platforms are popular with SMBs to server teleworkers. Many larger organizations rely on Cisco's modern or older platforms for VoIP management. Progent can assist organizations of any size to plan or maintain a remote IP voice service that delivers the flexibility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice experts can provide high-level support to help organizations optimize their existing Cisco VoIP systems to handle an expanding at-home workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and mixed media applications deployed across the network. CUCM supports other mixed media services like messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit CUCM consultants.
  • CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent's consultants can help your company to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony solutions. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, refer to Cisco CallManager consulting.
  • Cisco IP Gateways provide connectivity with PSTN networks and with clients operating beyond the corporate perimeter such as at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series and for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide on-demand deployment and troubleshooting expertise.

Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Boston, Massachusetts business, call 1-800-993-9400 or refer to Contact Progent.