Enlarging your at-home workforce may have a significant effect on network infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience helping SMBs to plan, configure, manage, optimize, and debug IT networks that incorporate at-home workers. Progent can help your Belo Horizonte organization to select the right technologies and adhere to best practices in building and operating a safe virtual ecosystem for telecommuters that facilitates collaboration and returns top value. Progent can provide support services that go from on demand guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can assist Belo Horizonte, Minas Gerais organizations to succeed with any aspect of creating a high-functioning telecommuting environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk outsourcing, security and compliance, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A sudden, organization-wide changeover to a teleworker workforce, which might be activated by a pandemic or as a component of a business continuity plan, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services allow organizations of any size to outsource or expand their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Support Desk services leverage Progent's nationwide network of remote IT support experts along with world-class ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop technical support from initial service requests through ticket creation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows teleworkers to check or update their active trouble tickets, add information, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service enables your company to expand your current Help Desk Call Center team by sharing delivery of Call Center services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model based on the number one professional services automation tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your telecommuters, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Belo Horizonte, Minas Gerais business, phone 1-800-993-9400 or refer to Contact Progent.