Expanding your at-home workforce can have a major impact on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT environments that support work-from-home employees. Progent can help your Appleton company to pick the right tools and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent can help Appleton, Wisconsin companies to succeed with any facet of creating a high-performing work-at-home environment by delivering network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Telecommuters
A rapid, organization-wide switchover to a telecommuter workforce, which might be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or expand their Support Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Center services leverage Progent's extensive network of online technical support experts along with enterprise-class trouble ticketing and follow-up software to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or edit their active tickets, enter details, and append screen captures or relevant files. Support services are delivered at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve advanced problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Help Desk Call Center Augmentation Service allows you to expand your current Call Center team by splitting responsibilities for Call Desk support seamlessly between your regular support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service uses a co-sourcing support model based on the number one PSA platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Center Augmentation Services can help your business to deliver world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Appleton, Wisconsin organization, call 1-800-993-9400 or visit Contact Progent.